How can we help?
Search our FAQs below or submit a support request. You can also email us directly at support@rareincorporated.com.
Account access and login problems
If you are unable to log in, ensure you are using the correct login method (Google, Apple, or Email). If you've forgotten your password, use the "Forgot Password" link on the login screen. For persistent issues, contact support.
Reporting users or harmful content
To report a user or specific content, use the "Report" button located in the context menu of the post or profile. You can also submit a support ticket below with details of the violation.
Privacy and account security
We take your privacy seriously. You can review our Privacy Policy to see how your data is handled. To enhance security, do not share your account credentials and log out when using public devices.
Audio-note or recording problems
If your audio is not recording, ensure TalkNote has permission to access your device's microphone in your system settings. Also, try restarting the app or refreshing the page.
Notifications not arriving
Check your device and browser settings to ensure notifications for TalkNote are enabled. Also, review your in-app notification preferences.
Deleting an account or personal information
You can delete your account from the account settings page. This action is permanent and will remove your profile, data, and recordings from our active systems.
Technical issues and app bugs
If you encounter a bug, please submit a support request with as much detail as possible, including your device type, OS version, and steps to reproduce the issue.
Expected support response process
Our support team typically responds within 24-48 hours. Please be patient, as response times may vary depending on ticket volume. We will email you at the address provided in your request.